At HD Bots, we want you to be happy with your purchase — but we also take pride in the quality of our products and aim to keep things clear and fair. Please read our policy carefully before placing an order.
Returns
We only accept returns in the following cases:
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The item is faulty or damaged on arrival
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The wrong item was sent
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The item is significantly not as described
If your item meets one of these conditions, you must notify us within 14 calendar days of receiving your order by emailing sales@hdbots.co.uk with your order number and a clear description (with photos if applicable) of the issue.
Items must be returned unused, in their original packaging, and in resalable condition. You are responsible for return postage unless the item is confirmed to be faulty.
We do not accept returns for:
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Change of mind
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Accidental orders
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Items damaged due to misuse, handling, or modification
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 working days to your original payment method. Shipping costs are non-refundable, except where the return is due to a confirmed fault or error on our part.
Exchanges
We do not offer direct exchanges. If you wish to order a different item, please place a new order and return the original (if eligible).
Cancellations
Orders cannot be cancelled once they have been dispatched. If your order has not yet been dispatched and you wish to cancel, contact us immediately at sales@hdbots.co.uk
Damaged or Missing Items
If your item arrives damaged or parts are missing, please report it to us within 48 hours of delivery. Include clear photos and your order number. We will arrange a replacement or partial refund where appropriate.
Legal Rights
This policy does not affect your statutory rights under UK consumer law.
Contact Us
For returns, refunds or any queries, contact us at:
📧 sales@hdbots.co.uk